Frequently Asked Questions

IS THAT ONE MACHINE OR TWO?  THAT IS ONE MACHINE OUR MACHINES HAVE TWO SEPRATE BOWLS. 

CAN I HAVE TWO DIFFERENT FLAVORS? YES, BUT IT IS NOT RECOMMENDED ON PARTIES OVER 50 PEOPLE WITH ONE MACHINE.

WHY?  BECAUSE WHEN THE MIX GETS LOW, YOU WILL NEED TO ADD MORE AND WAIT FOR IT TO REFREEZE.  THIS WILL CAUSE DOWN TIME OF ABOUT A 1/2 AN HOUR DEPENDING ON OUTSIDE TEMP AND OTHER FACTORS.  IF YOU HAVE ONE FLAVOR YOU WOULD DRAW FROM ONE SIDE, WHEN IT IS LOW YOU WOULD REFILL IT AND WHILE IT IS FREEZING YOU DRAW FROM THE OTHER SIDE, THEREFORE LITTLE OR NO DOWN TIME. IF YOU CHOOSE TO HAVE TWO FLAVORS PLEASE REMEMBER THERE WILL BE DOWN TIME.

HOW MANY MACHINES DO I NEED?  IF YOU HAVE A PARTY OF 90 PEOPLE OR MORE, TWO MACHINES ARE RECOMMENDED TO ACCOMMODATE YOUR GUESTS. REMEMBER, A SECOND MACHINE ONLY COST $85.00 AND INCLUDES ANOTHER MIX. BETWEEN 50 - 90 GUESTS ONE MACHINE WITH ONE FLAVOR. 

CAN I USE MY OWN MIXES?  NO ONLY MIXES SUPPLIED BY MILLER'S CHILLERS.  OUR MIX IS MADE EXCLUSIVELY FOR OUR MACHINES. 

WHY NOT? OTHER MIXES WILL DAMAGE THE MACHINE IF THE SUGAR CONTENT IS NOT CORRECT. OTHER MIXES MAY NOT FREEZE CORRECTLY. WE ALSO KNOW THAT OUR MIXES TASTE GOOD. WE HAVE TESTED OTHER MIXES FOR FLAVOR.  WHAT WE OFFER IS GREAT.

HOW MANY MIXES WOULD I NEED FOR MY PARTY?  50 GUESTS REQUIRE 2 TO 5 MIXES. (This depends on how hearty your drinkers are) MIXES THAT MAKE 5 GALLONS SERVES APPROXIMATELY 85 TO 90- 9OZ. DRINKS. MIXES THAT MAKE 3 GALLONS SERVES APPROXIMATELY 40 9-OZ DRINKS. IF YOU HAVE 50 GUESTS EVERYONE IS GOING TO TRY AT LEAST ONE DRINK.  THERE IS 50 DRINKS GONE AUTOMATICALLY.  DO NOT UNDERESTIMATE THE POPULARITY OF THESE DRINKS.  THEY ARE VERY TASTY. EVEN THOUGH YOU HAVE OTHER BEVERAGES THESE WILL TAKE OVER. 

WHAT IF I DON'T KNOW HOW MUCH WE WILL USE? I WILL LEAVE EXTRA MIXES AND IF YOU USE THEM I WILL COLLECT FOR THEM THE NEXT DAY. I DO NOT MAKE YOU PAY FOR SOMETHING YOU HAVE NO IDEA OF HOW MUCH YOU ARE GOING TO USE OR NOT. SOME RENTAL PLACES MAKE YOU BUY A WHOLE CASE AND YOU CAN NOT SELL IT BACK IF YOU DON'T USE IT. WE ARE NOT LIKE THAT, WE WANT THIS TO BE CONVENIENT FOR YOU. OUR MIXES ARE $15.00 EACH. I WILL ALSO LEAVE MIXING JUGS TO USE.

DO YOU ALLOW ALCOHOL IN YOUR MACHINES?  YES WE DO, BUT THE CUSTOMER MUST SUPPLY IT. 

HOW MUCH ALCOHOL DO I NEED?  MARGARITAS NEED  A 1.75 LITER AND A 750ML  OF TEQUILA EQUALLING 2.5 LITERS. DAIQUIRIS AND PINA COLADA USE A 1.75 LITER OF RUM. YOU CAN ADD ALCOHOL TO ALL FLAVORS. REMEMBER YOU NEED ADDITIONAL ALCOHOL IF MAKING MORE THAN WHAT THE RENTAL STARTED WITH.

HOW MUCH COLD WATER DO I NEED? FOR THE MARGARITA MIXES 4 GALLONS, FOR ALL OTHERS 2.5 GALLONS.

WHAT IF I DON'T WANT TO PUT ALCOHOL IN THE MIX? YOU CAN HAVE THE ALCOHOL ON THE SIDE AND ADD IT TO YOUR CUP, (EXCEPT MARGARITAS) THAT WAY YOU DON'T HAVE TO WORRY ABOUT MINORS GETTING THE ADULT MIX WHILE YOUR NOT LOOKING.  

DO I NEED ANYTHING ELSE? YES, WE ASK THAT YOU HAVE THE ALCOHOL IN THE FREEZER AND THE WATER IN THE REFRIGERATOR THE NIGHT BEFORE. IF YOU DO NOT DO THIS YOU WILL STRESS THE MACHINE AT THE START AND WILL CAUSE IT TO WORK AT A SLOWER RATE, INCREASING YOUR FREEZE TIME. BECAUSE THE CLOSER THE MIX IS TO 32 DEGREES, THE FASTER THE MIX WILL FREEZE. PLEASE DON'T PUT WATER IN FREEZER. I CAN NOT ALLOW ICE CHUNKS IN THE MIX THAT WILL GO INTO THE MACHINE.

DO I NEED ICE? NO, THE MACHINE MAKES IT SLUSHIE

HOW LONG DOES IT TAKE TO FREEZE? UNDER THE RIGHT CONDITIONS ABOUT 45 MINUTES FOR THE  FIRST FREEZE, REFREEZE 20-30 MINUTES. RIGHT CONDITIONS ARE:

• HAVING ICE COLD WATER AT SETUP
• HAVING ALCOHOL IN THE FREEZER 
• HAVING THE MACHINE IN THE SHADE AT ALL TIMES (WE DO RENT SHADE TENTS FOR $15.00)
• NOT USING AN EXTENSION CORD
• NOT PLUGGING ANYTHING ELSE ON THE SAME OUTLET/CIRCUIT

HOW LONG FOR REFREEZE? DEPENDING ON HOW LOW YOU LET THE MIX GET ABOUT 20 TO 30 MINUTES. THIS CAN BE LONGER ON VERY HOT AND HUMID DAYS. PLEASE REMEMBER THAT IF YOU USE WATER STRAIGHT FROM THE TAP IT IS ABOUT 60 DEGREES AND WILL TAKE LONGER THAN 30 MINUTES TO FREEZE. IF YOU USE WATER READY IN THE FRIDGE THAT IS ABOUT 45 DEGREES IT WILL FREEZE ALOT QUICKER.

WHERE CAN I SET UP THE MACHINE? YOU CAN SET UP OUTSIDE IN THE SHADE (ON DAYS LESS THAN 85 DEGREES), GARAGE IF COOL, OR IN YOUR HOUSE (WHEN TEMPS ARE OVER 85 DEGREES). THE MACHINE MUST BE IN THE SHADE AT ALL TIMES. PLEASE DO NOT SAY WHEN I GET THERE AT 10:00 AM THAT THE MACHINE WILL BE SHADED AT 3:OOPM. IF THE MACHINE HAS THE SUN HITTING IT ALL THIS STRESSES THE MACHINE, MAKING IT WORK HARDER AND SLOWER AND YOU WILL NOT HAVE SLUSHIES IN THE NORMAL TIME IT TAKES. PLEASE HAVE YOUR SHADING, WATER AND ALCOHOL READY WHEN I ARRIVE.
 

WHEN ASKED, ARE THERE ANY STEPS OR ROUGH TERRAIN THAT I HAVE TO ENCOUNTER, PLEASE TELL ME.  THE MACHINES WEIGHT 130LBS. THEY ARE ON A CART AND ONE PERSON CAN NOT LIFT IT AND CARRY IT UP STEPS. THIS REQUIRES TWO PEOPLE. THEREFORE, A $10.00 DIFFICULT DELIVERY CHARGE WILL BE ADDED. WE DO NOT ALLOW OUR CUSTOMERS TO CARRY THE MACHINES. PLEASE CHOOSE A PLACE THAT IS CONVENIENT FOR ME AND YOUR GUESTS.
UPON ARRIVAL IF SETUP AREA IS DEEMED UNSAFE OR DIFFICULT WE WILL CHOOSE A NEW LOCATION FOR THE MACHINE.

WHAT IS YOUR LOCAL DELIVERY AREA?  FRANKFORT(NORTH OF LARAWAY), TINLEY PARK, MOKENA, ORLAND PARK(SOUTH OF 159TH) AND NEW LENOX. WE DO DELIVER TO MOST OTHER AREAS FOR A FEE.  FOR BACKYARD MOVIE THEATER, DELIVERY WILL BE DETERMINED AT RESERVATION, IF ANY.
 

WHEN DO YOU SET UP? MANY HOURS BEFORE YOUR PARTY AND SOMETIMES THE NIGHT BEFORE. PLEASE HAVE EVERYTHING(COLD WATER, ALCOHOL, ELECTRICITY AND SHADE) READY WHEN WE ARRIVE, WE DO HAVE ALOT OF DELIVERIES AND WE WANT TO ARRIVE ON TIME FOR EVERYONE SO EVERYONE HAS SLUSHIES BY THE TIME THEIR PARTY STARTS. SOMETIMES WE WILL ASK TO SET UP THE NIGHT BEFORE. EXPECT YOUR SETUP TO BE ANYTIME FROM 8:00 AM TO 2 HOURS BEFORE YOUR PARTY. I WILL CALL USUALLY 2 DAYS PRIOR TO YOUR PARTY FOR SETUP TIME. I CAN NOT CHANGE THAT SETUP TIME, SO YOU NEED TO HAVE SOMEONE THERE AT THAT TIME (WITH PAYMENT). THERE IS A REASON I SETUP EARLY, ESPECIALLY ON HOT DAYS AND THAT IS SO YOU CAN HAVE SLUSHIES ON TIME FOR YOUR GUESTS. THANK YOU

WHEN DO YOU PICK IT UP? THE NEXT MORNING OR AFTERNOON. AGAIN SOMEONE NEEDS T BE THERE OR WE NEED ACCESS TO WHERE THE MACHINE IS.

DO I NEED A SPECIAL PLUG? A 15AMP DEDICATED CIRCUIT. MEANING NOTHING ELSE SHOULD BE RUNNING OFF IT. (LIKE YOUR POOL PUMP, LIGHTS, JUMP AND FUN, ETC.) IF AFTER AN HOUR OF RUNNING AND YOU DONT HAVE SLUSHIES PLEASE CALL. YOUR OUTLET MAY BE RUNNING WITH OTHER STUFF ON IT, PULLING AMPS AWAY FROM THE MACHINE. PLEASE DO NOT PLUG ANYTHING IN THAT OUTLET AFTER I LEAVE AND THINK IT WILL BE OK. IT WILL NOT BE OK. THE MACHINE WILL TAKE FOREVER TO SLUSH. NOTHING CAN BE PLUGGED WITH IT. WE WANT YOUR PARTY TO BE A SUCCESS.

CAN I USE AN EXTENSION CORD? WE DO NOT RECOMMEND IT. IF WE ABSOLUTELY HAVE TO WE WILL SUPPLY IT.  IT HAS TO BE HEAVY DUTY 25  FEET OR LESS (14 GUAGE OR LESS). WHEN USING AN EXTENSION CORD IT CAN DAMAGE THE MACHINE AND WILL SLOW DOWN IT'S FREEZING ABILITY IF IT IS NOT THE CORRECT GUAGE.  AFTER I LEAVE PLEASE DO NOT SWITCH OUT MY EXTENSION CORD FOR YOURS OR ADD AN ADAPTER TO PLUG MORE STUFF ON THAT. THIS WILL DRAW AWAY FROM THE MACHINE AND YOU WILL NOT HAVE SLUSHIES FOR YOUR PARTY. IF THE MACHINE IS HAVING TROUBLE SLUSHING TRY A DIFERENT OUTLET. CALL US WELL BEFORE YOUR PARTY STARTS (THAT IS WHY WE SETUP MANY HOURS BEFORE). AT THIS POINT PLUGGING DIRECTLY INTO A WALL OUTLET IS MANDITORY OR YOU WILL NOT GET SLUSHIES. IF YOU CHOOSE NOT TO FOLLOW ALL THE HELPFUL TIPS AND RECOMENDATIONS AND YOUR MACHINE DOES NOT PRODUCE SLUSHIE FOR YOU I CAN NOT REFUND YOUR MONEY. BELIEVE ME I KNOW HOW TO MAKE YOUR PARTY A SUCCESS IF YOU TAKE MY RECOMMONDATIONS.
IF IT IS 90 AND ABOVE TEMPERATURES THE MACHINE NEEDS TO BE INDOORS

WHAT IF I WANT TO USE THIS AT A FOREST PRESERVE OR LOCATION WITHOUT ELECTRICITY? IF YOU HAVE A GENERATOR THAT WILL WORK. AT THIS TIME WE DO NOT OFFER A GENERATOR. WE ALSO REQUIRE A DEPOSIT FOR THIS TYPE OF RENTAL

SHOULD I CLEAN THE MACHINE WHEN I AM DONE? NO, THIS IS THE GREAT THING FOR YOU. WE DO THAT FOR YOU. IF YOU PUT WATER IN IT AND IT IS STILL IN FREEZE MODE, IT WILL FREEZE AND BREAK THE AUGERS AND MOTOR.  YOU WILL BE RESPONSIBLE. THERE IS A $15.00 CHARGE PER BOWL IF YOU CLEAN OUT THESE BOWLS. THERE IS ALSO THE ISSUE OF DETERGENTS BEING USED. I USE SPECIAL SANITIZERS THAT WILL NOT LEAVE ANY SOAPY RESIDUE. REMEMBER MILLER'S CHILLERS CLEANS ANY MACHINE YOU RENT FROM US SO YOU CAN RELAX AFTER YOUR PARTY.

IF I HAVE MY OWN MACHINE WILL YOU SELL ME JUST THE MIX?  YES, MIXES ARE $15.00. ONCE PURCHASED THERE ARE NO RETURNS FOR UNUSED MIX.

WHEN AND HOW DO WE PAY?  WE COLLECT AT SETUP. ANY EXTRA MIXES USED WE WILL COLLECT WHEN WE PICK UP. YOU CAN PAY CASH OR CHECK.(ANY RETURNED CHECKS WILL BE CHARGED $20.00)

DO YOUR EMPLOYEES EXCEPT GRATUITIES?  Yes, gratuities are always appreciated, especially by your movie attendants and those setting up your slushee machines!